Frequently Asked Questions

What are the delivery times?

Free international standard delivery.

CANADA
Standard – 8 to 9 business days
XPress – $12 - 5 to 6 business days

UNITED STATES
Standard – 12 to 15 business days
Xpress – $16 - 7 to 8 business days

INTERNATIONAL
2 to 3 weeks

Can I add extra characters to my labels?

Of course! But the characters will be a little smaller. If our system refuses to take your full name then fill the box with X’s and enter your name exactly how you want it to appear in the comments box in step 4 of the ordering process. The maximum is 19 characters per line.

Is it possible to have a name written on half of my labels and another name on the other half?

Because of the way our programming works, we cannot split the label kits into different names. Here is a tip: only use the last name to be able to share the labels between the family members.

Can I have my labels in only one colour?

The labels can only be produced as shown. Be on the lookout for our new products every year. Feel free to share your ideas with us. We like to create to your liking.

Are your labels waterproof?

All our labels are waterproof. They are also washable and UV resistant. They can go into the dishwasher and microwave. You can use it on many different items: shoes and clothing, school supplies, cups, bottles, snack containers, electronic devices and sport supplies. The Stick 2 Me labels are great to identify anything that can be lost at kindergarten, school, the pool… anywhere!

What is the difference between self-adhesive labels and iron-on labels for clothing?

We offer two types of clothing labels that are washing resistant: iron-on and self-adhesive. If most of your clothes have care labels, you will enjoy our easy-to-use self-adhesive clothing labels. They can be applied directly on the care label and do not require any ironing or sewing. However, note that they cannot be applied directly on fabric.

For pieces that do not have care labels (e.g. socks, towels, shirts, etc.), we recommend iron-on labels for clothing, that are made to stick directly on most iron-proof fabrics. They are permanent.

Instructions for application of the self-adhesive identification labels for clothing:

Our self-adhesive labels for clothes are designed to be washing and drying resistant.

  • Wash and dry garment without fabric softener.
  • Make sure that you use the appropriate size of label. Stick the label on clothing tag.
  • Apply with pressure fixing it well into place. Make sure there are no air bubbles between the label and the tag.
  • Wait at least 24h before washing garment. Never attach the sticker to the fabric of the garment. If your labels do not stick well, make sure that you have carefully followed the instructions.
  • If your clothing does not have a care label, we recommend our iron-on labels.

Instructions for iron-on labels:

We guarantee that our iron-on labels for clothing are durable and resistant even after many times in the washing machine.

  • Preheat iron on cotton setting, without steam.
  • Place the label flat onto dry piece of clothing.
  • Firmly press the iron directly on the label for 4-6 seconds.
  • Corners may require second application.

If the iron-on label peels away during laundry, it usually is because the iron was not hot enough when the label was applied. Try again following the instructions.

What is your return policy?

All our products are guaranteed 100% satisfaction. If you are not satisfied, you just have to send it back for a replacement or a return (postage fees are not included for a return). Remember that we are always available to help you. Please contact our customer service team if you have any questions or concerns.

How can I link my order to a fundraising?

Make sure that you have written the link of the fundraising campaign that you wish to support.
Eg. : www.stick2me.com/ref/fundraisingname

Your order will be directly linked to the selected fundraising campaign and a percentage of the sales will be donated to the organization. It is that easy! One single step.

Contact us for more details.

IMPORTANT UPDATE

In case of a disruption to Canada Post services, we're making sure you're covered with the best delivery solution.

$12 EXPRESS SHIPPING

Standard shipping with Canada Post remains free but may be delayed.